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FREE UK SHIPPING ON ORDERS OVER $58.99

Frequently Asked Questions

Payments
We accept Visa, Mastercard and American Express card payments. We also accept Paypal and Klarna Payments if you would prefer either of these methods.

Delivery 

We are pleased to offer free standard economy UK delivery on all orders over $58.99

Our T&Cs for Free UK Shipping over $58.99* are below:

  • Free shipping for orders over $58.99
  • To receive free shipping, select Economy shipping at check out (Economy shipping only, Royal Mail 2-3 days delivery time).
  • Basket value must exceed $58.99 including any taxes and discount codes used (excludes purchases of digital Gift Vouchers which cannot be shipped)
  • Only applicable to physical goods
  • Only available in UK

We are also able to ship worldwide (delivery charges will vary depending on location). We now have different shipping options for the UK

Please note that during the COVID period Dubai are not allowing direct deliveries andy any customers ordering must provide a PO Box address to ensure delivery, if you are unable to provide this your order may be cancelled.

Please allow extra time during peak seasons, new product launches and sale weekends for the team to process your order. Please also note that your items may arrive separetely across multiple shipments.

1) Royal Mail 1st class.This is a non-tracked service and can take up to 2 weeks to arrive (generally around 3-5 days) Free for orders over $58.99.

2) Royal Mail 1st Class: $3.99 for all orders below $58.99

3) DPD Tracked Next Business Day, please note any orders placed after 2pm will not be shipped until the next business day. Please also note that this service is delivery from when it is shipped, on busy periods we cannot guarantee next day delivery but this service will be delivered the day after dispatch.


Postcodes excluded from Next Day service are:

AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.  HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Please note that if the leave in a safe place option has been selected on the tracked courier delivery this is completely at your own risk, we are unable to take any responsibility for this as we have sent this as a tracked signed for service. You as the customer agree to take responsibility with DPD when selecting this option, therefore Tikiboo accepts no responsibility for lost items.

Customers are responsible for their collections. Items which have not been collected from click and collect points are returned to sender. 

Tikiboo reserve the right to charge a fee to reship the goods.

Customers changing details of shipping addresses via the couriers are responsible for their packages. Once an address has been changed the customer accepts full responsibility for their parcel. Tikiboo cannot intercept or make any changes once a customer updates and will provide customer service details for the relevant couriers.

Customers that make mistakes on their orders with address details and the parcels are undeliverable, Tikiboo reserve the right to charge another delivery charge to resend.


How long will my order take to arrive?
The average arrival time in the UK is 1-3 working days depending on service selected and are generally dispatched on the day of purchase if the order is completed before 2 pm. Please note this can take up to 2 weeks depending on your local sorting office which Tikiboo has no control over once shipped from our premises. Please allow up to 2 weeks from shipment date before contacting us if in the UK and 4 weeks for international as these are the Royal Mail guidelines.

What if my order takes longer than 30 working days?
If your order takes longer than 30 days to arrive please contact us and we will resolve the issue for you.

Can I order outside of the UK?

Unfortunately since Brexit there have been a lot of changes in shipping rules, we have therefore had to change our shipping policy to eliminate European countries from our checkout process, we now have an external company running the non UK sites and therefore this now means anything outside of the UK will need to go through local checkout relative to the country that you are purchasing from. Please also note that due to this we can no longer issue Tikipoints on purchases outside of the UK.

The International orders have a tax threshold of $217.99 meaning we collect the taxes at checkout for these orders, for all orders over $217.99 taxes and duties will have to be paid locally to the courier delivering and we do not collect these at checkout.

Please make sure when checking out you select DDP which is duties delivered paid so that you do not get extra charges the other side.

If you select DDU duties delivered unpaid, your checkout total will be less but you will have to pay the taxes when they arrive in your country.

Please note all taxes and import duties are to be paid by the customer, please bear this in mind when ordering, Tikiboo cannot be held responsible for any charges or taxes.

I have made a mistake on my order can I cancel it?

Please take care when ordering as we cannot make amendments or cancel orders. Once your order is locked in for processing, we are unable to intercept the parcel and it will need to go through the standard channels for returns. We use a fulfilment centre for all orders and our team jump on orders very quickly so it is not always possible to find a package among 100s of other parcels.

Customers that make mistakes on their orders with address details and the parcels are undeliverable, Tikiboo reserve the right to charge another delivery charge to resend.

Returns

Please see our Returns Policy page here.

What if my item is not in the condition as described?
If your item is faulty or has been damaged in transit, please contact us and we will do our best to resolve the issue for you.
Please let us know at: returns@tikiboo.co.uk

 

What should I do if I purchased from another supplier?

If you have a problem with your item and it was bought through an external party you must return to that supplier. We are unable to accept returns unless they were purchased through our official website.


Do you offer international shipping?
Yes, we operate at a global capacity and ship worldwide. Please note that any import taxes or charges are to be paid by the customer as we cannot be held responsible for the parcel once it has left the UK. Please note that during the COVID period Dubai are not allowing direct deliveries andy any customers ordering must provide a PO Box address to ensure delivery, if you are unable to provide this your order may be cancelled.

How do you select your products?
Our products may change on a weekly basis with many of our products being exclusive limited editions (which may not be repeated).
If you see a product you like, do not hang around and wait as these items can sell out quickly!

 

Discount Codes

Discount codes cannot be used in conjunction with any other offer, you may select to use a code or the applied offer (if there is one) but you cannot combine both.

If you have received a discount code you must ensure that you input this before you check out to be eligible for the discount. If the transaction is completed without the code being applied we are unable to add it to your order after the transaction has been taken place. Unfortunately, our system does not allow this and you will have to save it for your next transaction. Please do not email us to ask as refusal often offends.

Bulk Discount/Offers

From time to time we have offers on the website in the form of bundle offers, 2 for £x and buy one get one x, if 2 items are purchased and 1 item is returned the item that is kept is chargeable at full price and the refund amount will be given for the difference. The discounts are only applicable on the entire order.

Students

Tikiboo are pleased to announce we offer a 20% student discount through our partner site Student Beans, you will need to register to verify your Student Status and then will be issued a discount code to use on our site. The page can be found here: https://www.tikiboo.co.uk/pages/student-discount

 

    Gift Cards 

    How long do gift cards last?

    Gift cards have a 1 year expiry date from point of issue regardless of whether this is a purchased card or a credit from a return. If a gift card is not used within this period then the credit will be forfeited.

     

    Sizing Guide For Leggings 

    Please click here for all of our size charts

    I am between sizes on your size chart what size shall I order?

    If in doubt size up to the next size, never size down if you want the most comfortable fit.
     

    Caring For Your Tikiboo Leggings

    Due to the sublimation lycra fabric, we would like to offer the following tips which you may find helpful to keep your Tikiboo leggings and capris in their best and brightest conditions. 


    Please follow the instructions below:

    • Avoid all rough and sharp surfaces
    • Do not rub up against any rough surfaces
    • Do not iron
    • Do not bleach
    • Do not tumble dry
    • Avoid fabric softener


    When washing your leggings use on a cool wash or hand wash for the best results, This will help to protect the life of the LYCRA® fibre and the shape of your garment.

    Hang to air dry, this will prevent any heat damage to the LYCRA® that a tumble dryer may cause. Drying naturally will maintain the shape of the garment and prolong the life of it.

    Avoid fabric softener, this can coat the technical fabrics and inhibit the garments sweat wicking properties. It can also make the item slippery and prone to falling down.

    If your garments start to feel as though they are losing their shape rewash them in a cool wash without fabric softener and they should return to their correct state.

    Turn your leggings inside out and wash it with other synthetic fabrics (e.g. lycra nylon etc) and avoid anything abrasive, such as denim or garments with Velcro® or zippers. These can be harmful, especially in a repetitive motion like in a washer or dryer.

    We are unable to offer refunds or exchanges to people if these steps are not followed, we try to bring as much awareness to this as possible so please do take care of your leggings and they will last a long long time!

    If you have any more questions please feel free to contact us here and we will be happy to assist you.


    Email Privacy

    Tikiboo respects the privacy of all our users and uses your personal details confidential. We use your personal details to deliver orders fast and easy. For other purposes, we use your details only with your permission. Tikiboo will not sell your personal details to third parties and only gives the details to third parties who are involved in the process of your order. Tikiboo uses the collected details for the following purposes:

    When you place an order, we only need your name, e-mail, delivery address and payment details to process your order. In the process of the order we keep you informed. With your permission, we use your details to inform you about new developments of the website and inform you about special offers. Details about the usage of our website and the feedback we get from our customers helps us to further improve and develop our site. If you respond to an offer or contest we will ask your name, address and e-mail. These details we use to carry out the price winner(s) and measure the response of our marketing projects.

    • Tikiboo does not sell your personal details.
    • Tikiboo does not sell your personal details to third parties. It only forwards your personal details to third parties who are involved in the processing of your order. Our employees and third parties are required to respect your personal details.
    • Your personal details are safe with Tikiboo
    • We appreciate the trust that you put in our company so we use your personal details with care. Our customer services can help you further if you want to edit your personal details and they can also help you with other information if necessary.


    Security
    We process all card payments through a third party payment system and therefore do not see or hold any of your payment information. The only information we receive is your name, delivery address and email.

    Wholesale
    We are able to offer wholesale on our Tikiboo range of products.
    Please contact us to discuss your requirements and we will be able to provide you with details and pricing.