Posted on 02 December 2022
We are getting a lot of emails chasing up orders placed on Black Friday week.
Any orders placed after 2pm on Wednesday 23rd November would not have been physically shipped until Monday 28th November,
Royal Mail were striking on 24th and 25th November meaning no collections were made until Monday.
There were more industrial strikes Wednesday and Thursday 30th November and 1st December. I am sure that you can appreciate given the time of year and the fact that there has been a weekend and 4 strike days since the orders were placed that there is likely to be delays with all orders, which we have been very transparent about over on our social channels. We ask all customers to allow at least 2-3 weeks from the day it left our warehouse whilst it progresses through a backlogged extremely busy network.
Please allow extra time for your order to be delivered, there are many people waiting and unfortunately this is completely out of our control, until a parcel is delivered and returned or enough time has passed (around 3-4 weeks in the current climate) then we are unable to refund the item.
Given that the strike action took place over the busiest retail weekend of the year we anticipate a huge backlog and severe delays whilst they clear the backlog created by a huge increase in parcels and the lack of days that they have been at work to process them.
We hope that you understand that the action that Royal Mail have taken has had a massive impact on all retailers and we ask for your patience at this time. Please be aware that there are another 2 strike days next week, which I appreciate is not ideal and believe me is equally as frustrating for us as it is our customers.
Tikiboo Ltd are unable to do anything to chase these parcels, make them come any quicker and we just have to be patient whilst they work through all of your orders. Please rest assure that if we have sent you a dispatch notification then your order has been fulfilled by us and is now in the hands of a gridlocked postal system of which we have no control over.
Thank you for your patience on this matter.
For more information please check the Royal Mail website here: